Enterprise Rent-A-Car
Colorado Springs, CO 80905
Phone: (866) 906-8266
Ratings & Reviews Summary for Enterprise Rent-A-Car
What Users are Saying:
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User Reviews for Enterprise Rent-A-Car
04/23/2008 Posted by nhozak
For 10 years I have rented cars from Enterprise but I have witnessed a deterioration in service and cannot recommend Enterprise to anyone. Among the many problems: * Shrugging off maintenance problems to the customer ("you can take the car to a tire service location for tire repairs") and not reimbursing for time lost during rental period. * Providing a rental confirmation with a formal quotation and then changing the price on the final invoice. The manager claimed that the confirmation only assured the renter that a car would be available. * In larger cities (San Antonio, Tucson) with more than one Enterprise location, I was told that the car could be picked up and returned to any location without any change of price ... "a seamless operation". In practice that was not true. A quote would only be honored by the specific location on the quote. * When rental time was lost because I responded to a tire warning alarm, I was told that I should have ignored the warning alarm (the rental location was closed on the weekend so it was impossible to determine appropriate action). Enterprise did not provide any guidance about ignoring all warning alarms. * Enterprise used high pressure sales techniques to try and persuade me to accept their collision insurance coverage. It is obvious that there is a high profit margin on such insurance. * An answer to a formal letter to Enterprise documenting these complaints did not provide any assurance that these problems would not continue. N Hozak
08/08/2007 Posted by jakekmiles
Beware of Enterprise in general, especially this location. When performing the pre-rental car evaluation, they shrugged off previous door dings and scrapes to the fascia as "too minor to record on the damage sheet". However, upon return, they insisted that I was responsible for the same damage! Even door dings, which are obviously normal wear and tear. I had only driven it to my house and back, so there was no possible way the dings occurred during my rental. I almost had to go to court to fight the charges, but after two months and a hefty investigation, they finally agreed not to charge me. What a hassle! The problem is with Enterprise's system in general. Each branch manager's compensation is dependent on how much cash they squeeze out of their customers, so you can imagine where the line of ethics might get crossed.
Pros: None
Cons: "Significant damage" definition varies from time of rental to time of return
